Help & FAQ

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DO YOU SHIP INTERNALLTIONALLY?

We do not ship internationally, but will in the future.

 

HOW MUCH WILL IT COST TO SHIP MY ORDER?

Shipping is based on each items' weight, dimensions, and availability/proximity to your location. Please visit our Shipping & Returns page for more info.

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WHEN CAN I EXPECT MY ORDER TO SHIP?

We begin processing your order as soon as it's placed! Shipping times depend on jewelry design, majority of jewelry is made to order, and some pieces take longer than others, but no worries we will make sure we give you the heads up if any piece takes longer than standard shipping. If you’d like to reach out to us at support@tiewekeellc.com, we’re always happy to take a look at your order & provide any additional info that may be available to us! Please note that we’re currently only able to ship ground and are not able to offer expedited shipping at this time.

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CAN I CANCEL MY ORDER?

We start processing orders shortly after they’ve been placed. If you need to cancel your order, please let us know ASAP by contacting us at support@tiewekeellc.com to see if your order is eligible for cancellation. In some cases, your order may not be able to be canceled if they’re already in the process of shipping it out.

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DO YOU OFFER PROMOTIONS?

We offer exclusive giveaways, announcements and more to Tiewekee newsletter subscribers (sign up here) bottom of home page! Any questions? Email support@tiewekeellc.com and we'll make sure you get taken care of!

 

I SIGNED UP & DIDN'T GET MY 12% OFF PROMO CODE.

After you've signed up, please check your inbox/spam/promotions/junk folders for an email asking you to confirm your subscription. Once you've confirmed, your first welcome email (containing the promo code) will arrive shortly. If you've signed up in the past & adjusted preferences to resubscribe lately, you will not be on the list to receive the welcome series a second time. Any questions? Email support@tiewekeellc.com and we will get you squared away. 

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DO YOU HAVE A STORE?

Unfortunately, we do not have a brick and mortar store. You can shop online 24/7 instead!

 

IS YOUR WEBSITE SECURE?

Heck yeah! We care about our Tiewekee family. On any page where you are asked to enter your address, phone number or credit card information, we use a secure server that keeps your information safe. Just look for the little lock in your browser window.

 

WHICH METHODS OF PAYMENT DO YOU ACCEPT?

We accept: Visa, MasterCard, American Express, Discover, PayPal, Klarna (pay in installments) and Tiewekee gift cards issued in USD.

 

HAVE MORE QUESTIONS!

Have questions about...

• Your order

• Product questions or suggestions

• Tiewekee Newsletter

• Technical issues

• Custom jewelry

To ask anything & get a quick, personal reply, email us at support@tiewekeellc.com & we'll get you taken care of right away, that’s the Tiewekee way!